Tim Boisvert

Resume

Dynamic and creative senior software developer and product manager with over 15 years in the software and IT industries. Experience in designing, analyzing, and developing consumer and enterprise web and mobile software products. Passionate about collaborating with clients to deliver on technical needs and requirements. Comfortable within a wide range of cultural contexts and communication frameworks.

Qualifications

Experience

RED HAT, INC.

Product Manager III, Subscriber Platform, Global Support Services

Accountable for technical and functional direction of multiple large high-value components of the Red Hat Customer Portal, including Customer Case Management and Subscription Management.

• Collaborate with strategic customers around the world to design and develop multi-year roadmap for Customer Case Management, the primary web interface for Red Hat customers seeking technical support.
• Incorporate Red Hat Engineering’s entitlement program requirements into roadmaps for customer-facing Subscription Management web tools. Retire legacy subscription and entitlement management tools as determined by corporate direction.
• Document and communicate product decisions to development teams for implementation within established release schedules.

Solution Delivery Manager, Information Technology

Managed all IT solution delivery for Red Hat’s Services business unit, which includes Red Hat Training and Red Hat Consulting, and generates roughly $200m in annual revenue.

• Built, evangelized, and executed a strategic vision for Training and Consulting systems globally.
• Managed the 8 people in the IT Services Tower by coordinating work assignments, career development, and personnel matters; managed team budget and cost center.
• Sponsored team initiatives using Agile methodologies -- Scrum and Kanban -- to design, develop, and maintain Java and Ruby applications.
• Coordinated with global teams to outsource learning management systems and processes to a managed service provider.
• Developed and maintained relationships with external technology partners on strategic and project levels, including outsourced IT solution providers, SaaS vendors, and staffing partners.
• Contributed production Java and Ruby code.

Principal Business Analyst, Information Technology

• Supported Global Operations department in a senior role responsible for fact-finding, analysis, design, and support of Order Management, Customer Service, Renewals, Customer Data, and Subscription Management systems and processes.
• Spent 18 months establishing IT business analysis desk in Tokyo serving Red Hat’s Asia Pacific region, while acting as the primary interface between the corporate IT office in Raleigh and regional operations and sales offices located throughout Asia.
• Developed tactical and strategic relationships focused on growing Red Hat’s business in Asia.

HPSI, INC.

Software Engineer II

• Designed and developed internal and external web applications for managing web-based data, as well as overall usability analysis.
• Developed complete contact management portal for nationwide network of corporate purchasing consultants, sales representatives, and registered dieticians, including appointment scheduling, messaging, maps, blogging, contract administration, and timecard management.
• Maintained and grew corporate web presence, including access-controlled areas and public pages, and improved ability to download diverse media and document types.

NOVELL, INC.

Software Engineer I, Human Factors Specialist II

• Designed and developed core content for the Novell iManager product line, including pieces for managing Novell’s eDirectory product and customization of iManager’s skinning system.
• Developed and maintained iManager’s standard development tag library, which allowed internal and external iManager developers to quickly use shared components.
• Internal owner of iManager’s software development kit, including design and development of sample code, documentation, and in-house instruction on Java/JSP/XML development for the constantly-evolving iManager web platform.
• Designed user interaction and coordinated usability analysis for Novell’s Linux VPN client, Netware Login applet, and management pieces for Novell’s iFolder, QuickFinder, Radius, and iManager products.

Education

UTAH VALLEY UNIVERSITY

Bachelor of Science in Computer Science

Skills